DAVINC Assistance
Are custom DAVINC orders refundable?
Due to the bespoke nature and manual craftsmanship involved in our custom clothing, all custom orders are non-refundable and final sale. We work closely with you through the design process to ensure every detail meets our premium standards and your specific requirements.
What are your international shipping policies?
We offer worldwide white-glove shipping on all ready-to-wear pieces. Custom orders require additional transit time which will be communicated during your consultation. Import duties and taxes are calculated at checkout to ensure a seamless delivery to your doorstep.
Can I return or exchange a ready-to-wear piece?
Ready-to-wear items in original, unworn condition with all DAVINC tags attached may be returned or exchanged within 14 days of delivery. Please note that return shipping costs for international orders are the responsibility of the client. As specified, custom orders are excluded from this policy.
How do I maintain the quality of my garments?
To preserve the high-quality fabrics and tailored structure of your DAVINC garments, we recommend professional dry cleaning only. Store your items in the provided DAVINC garment bags to protect them from environmental factors between wears.
How do I ensure a perfect fit?
We offer a detailed sizing guide for our ready-to-wear collections. For a truly unique fit, we recommend booking a custom consultation where our experts will guide you through the measurement process either virtually or in-person at our studio.
How can I book a custom consultation?
Appointments for custom tailoring or fitting can be booked directly through our website under the 'Consultations' tab or by contacting our client service team. We offer both in-studio and travel fitting services for our global clientele.